Services

Kickstart your company’s growth with us

We offer all Salesforce & Amazon services at a single place. We develop one of a kind digital products to make an impact with your customers.

Amazon – Amazon Connect

Ease customer interactions with AWS's extensive ecosystem

Amazon Connect by leveraging cloud technology & AWS's extensive ecosystem aims to ease the flow of client interactions, improve agent productivity & enhance the overall client experience using Machine learning (ML) & Interactive Voice Response (IVR) solutions.

01. Pay as you go Pricing

Cost Effective

Amazon offers a unique pricing strategy that will allow you to pay only for the actual usage of the Amazon Connect service. This pay as you go pricing model has done a good job to do away with the need for upfront investments in hardware & other infrastructure needs.

This will be a really cost effective solution for you, especially if your business deals with seasonal or fluctuating call volumes or a small startup.

02. Scale up or down quickly

Based on Demand

Amazon Connect offers scalability due to its cloud based infrastructure. This will allow your business to scale your contact center operations up or down fast based on demand. This feature coupled with the pay as you go pricing model will save your cost quite a bit.

It can ensure optimal performance & cost effectiveness by accommodating both small businesses with low call volumes & large corporations with significant call traffic.

03. Flexibility & Customization with

Ease of Integration

The seamless integration of Amazon Connect with other AWS services will enable your companies to take use of a wide range of features for a more complete contact center solution. Custom workflows & data storage are made possible by integration with services like AWS Lambda and Amazon S3.

It also offers a ton of flexibility & can be custom made to meet your specific business needs. With open APIs & integration options, you can tailor the contact center.

04. Security & Compliance with

Omnichannel Communication

Being an AWS service, Amazon Connect adheres to strict security protocols & compliance standards. This ensures that your customer’s data & interactions are protected. This is a reliable choice if you are a business handling sensitive data.

Amazon Connect supports various communication channels like voice calls, web chat, email & SMS. This will enable your business to provide a consistent customer experience across multiple touch points, catering to the diverse customer preferences.

05. Real time & Historical Analytics

Detailed Reporting

The Amazon Connect platform provides detailed analytics, statistics & reporting on call center performance, agent productivity & customer interactions. This will greatly help your business to gain valuable insights into your day to day operations, identify any bottleneck problems & make data driven decisions for continuous improvement.

At the end of the day, Amazon Connect offers the best in class service to empower agents using ML, IVR & CCas solution at a low cost.

Robust security, integration capabilities, omnichannel support & more

Empower your businesses with Amazon Connect. With no regard to the size of your business, we will help you to establish & manage efficient contact centers, allowing you to focus on core operations while leaving the contact center management to the experts at Tekssquare.

Tekssquare offers advanced functionalities & additional tools

As a cloud based service, Amazon Connect calls for good technical knowledge to set it up & configure to get it up & running. Tekssquare will help you with our technical expertise. If you are a business with limited IT resources, we will provide any further help or training that your agents may need.

Tekssquare is here to help you fully utilize the Amazon Connect’s features & capabilities.

Onsite support to help learn the technical know how

Despite AWS's robust infrastructure, service outages can occur some times. So, we will help you develop & deploy contingency plans that you should have in place to handle situations when Amazon Connect experiences downtime.

Since Amazon Connect only offers essential contact center features, we will offer your business any advanced functionalities or tools that you may need.

Want to work with us to grow your business? Reach out now!