From its medieval origins to the digital

Service Cloud Voice is a solution that integrates telephony systems & digital channels into a unified platform with Service Cloud. It enables customer service agents to seamlessly communicate with customers through phone calls & other channels like email, chat & social media. It also enables agents to have a holistic view of customer interactions & helps them deliver personalized & efficient support. Service Cloud Voice will empower your organizations to enhance customer experiences, streamline agent workflows & gain deeper insights into customer interactions for improved decision making.

To get started, you can reach out to our team at Tekssquare to discuss your business needs, understand the implementation process & receive guidance on integrating Service Cloud Voice into your customer service ecosystem. Service Cloud Voice will help you offer a smooth customer service as it unifies call data, enables real time insights & offers a single interface for agents to manage calls, cases & client data well.

Yes, Service Cloud Voice is really easy to use. It might seem to be a little intimidating in the beginning but it is actually quite simple once you get the hang of it. One does not need a formal degree in computer programming to know about Service Cloud Voice. Anyone can learn to use Service Cloud Voice regardless of if you are an admin, user, developer etc. You can learn how to use Service Cloud Voice through its free online modules on trailhead.com.

Einstein AI in Service Cloud Voice assists agents by providing real time insights and suggestions during customer interactions. Service Cloud Voice is available in select regions but availability may vary. Contact us to know if it is available in your region.

Service Cloud Voice allows agents to manage & handle customer calls directly from the Salesforce interface. The integration enables automatic call logging, transcription & sentiment analysis, which assists agents in understanding client needs better. With features like real time call routing & screen pop ups, agents can access client data promptly & this leads to quicker issue resolution. Also, Service Cloud Voice offers analytics tools to track call metrics & client satisfaction & aids you to refine your service strategies. By combining voice communication with digital channels, Service Cloud Voice enhances agent productivity & elevates customer engagement to new levels.

Yes, Service Cloud Voice can be customized to suit the needs of call centers of any size. And yes, Service Cloud Voice is capable of capturing call transcripts for documentation and analysis.

Certainly, Service Cloud Voice allows call recordings & call logs for quality assurance, training & compliance purposes to ensure consistent service quality. Service Cloud Voice is highly customizable. You can customize call scripts, call disposition & workflows according to your business needs. Service Cloud Voice is suitable for industries beyond customer service. Yes, Service Cloud Voice can be adapted for use in sales, healthcare & other industries that need voice communication.

Service Cloud Voice offers real time insights into call metrics, agent performance & customer behavior to empower your business to make informed decisions & improvements. And yes, Service Cloud Voice is designed to cater to businesses of varying sizes & it offers scalability to accommodate changing call volumes & customer service needs.

Einstein AI is a technology that uses artificial intelligence & machine learning techniques. It is designed to enhance various business processes & decision making by analyzing data patterns & predicting outcomes. Einstein AI powers advanced chat bots as it enables them to understand & respond to user queries more intelligently. It uses natural language processing (NLU) to interpret user input & generate contextually relevant responses.

Service cloud offers Einstein AI that offers some really cool features like predictive analytics, case categorization & sentiment analysis. It also helps you & your users to focus on the right deals, make the right recommendations & send the right content at the right time to the right person. It automatically performs sales tasks like composes emails, schedules meetings & prepares for the next interaction. It also generates knowledge articles from past case notes. It also produces tailor made agent chat replies to increase customer satisfaction via personalized & fast service interactions & in addition produces custom content to engage customers & prospects across email, mobile, web & advertising.

Chatbots play a crucial role in customer service as it offers instant responses to frequently asked questions, resolves simple issues & directs users to right resources or human agents for more complex inquiries. Chat bots, often powered by AI like Einstein, learn & improve via a process called machine learning (ML). They analyze user interactions, adapt to language patterns & refine their responses based on feedback as it allows them to provide more accurate & helpful information.

Yes, advanced chatbots like those powered by Einstein AI can be trained to recognize and respond to human emotions by analyzing text for sentiment and context cues to offer more empathetic and personalized interactions. However, it may take more time to imitate human like emotional intelligence.

Integrating Einstein AI with chatbots improves user experiences as it offers faster, accurate & more personalized responses. It also reduces the work load on human agents, & this leads to more efficient customer support. There are certain limitations to Einstein AI. While Einstein AI chatbots are sophisticated, they might struggle with highly nuanced conversations or complex problem solving. They rely on previously trained data, so handling entirely novel situations can be challenging.

Security is a top priority as we are dealing with customer’s personal & even financial data at times & purchase history. So, Einstein AI chatbots always adhere to strict data privacy standards. They are designed to handle sensitive information responsibly & are more often than not built with encryption & authentication measures to protect user data & purchase history.

Einstein AI can absolutely work in multiple languages. Einstein AI powered chat bots can be trained to understand & respond in various languages. This makes them good versatile tools for businesses that have offices in multiple regions or have teams working abroad or have a global reach.

The future looks highly promising for Einstein AI & chatbots. Lots of companies & organizations have started adopting AI powered chatbots to offer 24*7 customer support to their customers. Also as AI technology advances, Einstein AI powered chatbots will likely become even more capable & will be robust enough to handle complex tasks, offer seamless integrations with other systems & offer richer conversational experiences.

Amazon Connect is an Amazon Web Services (AWS) cloud based contact center solution. It will allow your company to develop a scalable & smooth user support experience as well as combine voice & chat interactions to improve client engagement. To offer a consistent user experience, Amazon Connect enables phone, chat & other channels. Amazon Connect offers strong security features such as encryption, access restrictions & industry standard compliance. Your client data & interactions are secure.

Absolutely, Amazon Connect offers integration capabilities through APIs. You can connect it with CRM systems, databases, workforce management tools & other applications to smooth out the processes. Amazon Connect can integrate with CRM systems to provide agents with customer information. Amazon Connect also allows you to customize call flows, hold music greetings as per the preference of your brand.

Amazon Connect uses virtual contact centers powered by AWS. It lets you design automated call flows, manage agents & uses machine learning (ML) for improved user interactions. Amazon Connect offers cool features like call routing, interactive voice response (IVR), real time monitoring, historical analytics, integration with CRM systems & so much more. It is also highly scalable. It can handle varying call volumes & can quickly adapt to your changing business needs. Thus it allows you to manage user interactions during peak times well.

To get on with Connect, you can visit the Get Demo page on our site or you can give us a call or email us. Our experts will help you to come up with a plan after deep analysis of your business & your needs. They will help you find resources & guides to help you set up your contact center as per your business needs. The pricing is on the basis of how much you use with factors like call time, phone no.s & added features. We will give you with the full price details once you have decided on what plan & features you choose.

Yes, Amazon Connect can be set to help you with out bound marketing campaigns that will help you to convey via voice, SMS & email to serve your users as fast as you can & boost the agent capacity while it aids with compliance & local rules. Using the admin panel, you can create campaigns to contact tons of users on a daily basis to send promos & bill reminders. You can define the contact list, channel, message & even audio to play as the user waits to connect to agents for live service. You can connect with your users via many channels at scale with zero need to perform hard & costly third party integrations.

Yes, Amazon Connect can handle both inbound & outbound call scenarios. The telephony service offered by it has direct inward dial (DID) & toll free phone no.s for over 20 countries all over the world. It also offers access to over 200 outbound calling destinations. Also, the telephony as a service model aids service experts to monitor proactively & it can be scaled up or down at a moment’s notice. With the pay as you go pricing, you will only have to pay for what you use.

Amazon Connect offers high quality audio as the sound quality of a call has a direct impact on productivity. If your users can not hear you clearly, it can lead to time waste. So, we use the Amazon Connect soft phone as it is resistant to packet loss to make calls over the internet from a device like a PC. It also works to save time & money as it offers self service tools & smart automation such as NLU chat bots, IVR & verifies users using voice automatically. It offers a smooth omni channel experience for agents & managers for voice, chat & task management to ensure users are routed with their full context when you switch channels. Also, it uses SBR to match them with the best agent most likely to resolve their issue. It will help save your costs.

Yes, Amazon Connect supports remote work for agents. They can log in from any place with an internet connection, making it flexible and convenient for distributed teams. And yes, Amazon Connect provides real time & historical analytics. You can track call metrics, agent performance, customer interactions & more to gain insights into your contact center operations.

Amazon Lex is a service by Amazon Web Services (AWS) that allows you to build conversational interfaces & chatbots using voice & text. It uses NLU to interpret & respond to user inputs. As it is powered by the same engine as Alexa, Amazon Lex helps you to recognize & grasp speech & language to allow the inclusion of complex, NL chat bots to new & existing apps. Amazon Lex reduces multiple platform development work & allows you to share your speech or text chatbots to mobile devices & multiple chat services like WhatsApp, Slack, Kik etc. easily. It makes bot creation really easy.

To start your journey with Amazon Lex, give a call or email to our expert team who will help you with the entire set up process. We will help you create an Amazon Web Services account to start using Amazon Lex. You can start using Amazon Lex by simply signing in to the AWS Management Console & navigating to “Lex” under the “Artificial Intelligence” category. For more info, you can refer to the Amazon Lex V2 Getting Started Guide.

You can build a wide range of apps using Amazon Lex like virtual assistants, customer support bots, interactive voice response systems etc. Amazon Lex is also usually used to build call center bots like self-service voice assistants & chatbots, information bot that answers queries, app or transactional bot like a travel bot or an enterprise custom bots that connect to enterprise data resources or even device control bots that use Amazon Lex to issue control commands to connected devices. You can modify it to suit various use cases.

If you know coding, well & good but if not, no issues as Amazon Lex offers a graphical interface for you to build chat bots without much coding. Machine learning expertise is also not needed to use Amazon Lex. Developers can declare & specify the speech flow & Amazon Lex will take care of the ASR & NLU functionality. They can also input some sample speech in plain English & the various parameters (slots) that they would like to collect from their user with the respective prompts. The language model will get built automatically.

Amazon Lex supports a lot of languages like English, Spanish, French, German, Italian, Japanese & many more. The availability of the languages may vary from region to region. You can even train Amazon Lex to understand domain specific language & terminology. You can customize intents, slot types & sample utterances to improve its understanding within your industry context. Moreover, Amazon Lex uses deep learning to improve over time.

Yes, Amazon Lex can handle complex conversations with the right configuration & training. Yes, Amazon Lex can also be integrated into voice enabled apps & devices. Amazon Lex uses automatic speech recognition (ASR) for voice interactions and natural language understanding (NLU) to comprehend user text inputs. It will then process these inputs to generate the right responses based on predefined conversational flows.

Amazon Lex offers various security features to ensure user privacy. It encrypts data in transit & even at rest & you can control access to your Lex resources using the AWS Identity & Access Management (IAM) policies. Amazon Lex also offers a pay as you go pricing model based on the number of text & voice requests processed. There are various pricing tiers & you can find detailed info. on reaching out to our expert team at Tekssquare.

With flexible pricing & zero need for investment on infrastructure, Amazon Lex is an ideal choice for startups as well as small companies. Also since Amazon Lex is a fully managed service, you don’t have to worry about coding or scaling resources. It will all be taken care of by Amazon on your behalf. It will also by default backup your interaction schema & NLU models. It also offers full versioning ability for easy rollback. Also, its architecture does not need storage or backups of end user data.

You can integrate Amazon Lex into your app using its n no. of APIs. You can define the logic, create intents & set up slots to gather user data. Then, you can use the SDKs offered to you to make API calls & interact with the Lex bot from your app. Also, Amazon Lex can be integrated into top messaging platforms for easy interactions. Amazon Lex is made to cater to businesses of all sizes well. It can be used for simple apps as well as complex, enterprise level interfaces. This makes it versatile for various business needs. Amazon Lex scales to your needs & does not impose any bandwidth constraints.

User Interface also known as UI is the point of interaction amid a human & a computer. User Experience also known as UX focuses on how a user interacts with & feels about a product's usability & overall experience. UI design is all about designing the visual aspects of a digital product such as buttons, menus & layout in order to engage with users better. In the UX design process, you can create the whole feel that a user has while engaging with a product to ensure it is easy & intuitive.

UX design makes sure that a user has a smooth & intuitive feel with a digital product. UX design ensures that products are user centered & meet user needs as well as you can. Also, a well made UX leads to higher user satisfaction, better retention rates & higher user loyalty which in turn directly affects your business success. It makes apps smoother for users. UI design plays a vital role in UX as it decides how a user interacts with a product visually & a thoughtful UI enhances usability.

The design process usually involves research, wire framing, prototyping & testing. It starts with us inferring your needs & then we create rough sketches (wire frames), build interactive prototypes & then test these with you to refine the design. While with mobile UX we design for smaller screens & touch interactions that need more streamlined & concise interfaces, with Web UX we have more screen real estate that allows for richer content & interactions.

UX is about the holistic feel a user has with a product like how easy it is to use & the emotions it evokes. UI, on the other hand, deals with the visual & interactive elements that help this experience. User research helps our designers understand the target user's behaviors, needs & pain points. This data is vital to create designs that cater to users & solve their problems really well.

In prototyping, we create interactive mockups of a design to simulate user interactions. It allows us to test how functional & usable a product is before the final development phase. It saves a ton of time & resources. With consistent design elements such as colors, typography & UI patterns, we create a familiar & predictable feel for users. This in turn helps users navigate & use the product with more ease & helps enhance the whole usability & satisfaction.

We follow the accessibility guidelines & conduct usability testing with diverse users to help ensure an accessible UI/UX design. So, you need not worry about it. The experts at Tekssquare will make sure of that. You should do regular updates to your UI/UX design based on the user feedback, new design trends & your evolving business goals.

We design with a mobile first approach & we do a lot of testing across various devices to ensure a responsive design. For us, consistency, simplicity, visibility & good user feedback are key principles for a good UI design. After all, UI/UX design is not just about aesthetics & it is more on creating an intuitive & efficient interaction for users. That is why, we value user feedback a lot for UI/UX design as it helps identify areas that need to improve & it enhances the overall user experience.

UX and UI are an integral part of any business as UI & UX design has a direct impact on user loyalty. A good user experience leads to increased customer loyalty & advocacy for a product or service. Much of your company’s growth will depend on it. You need to check a few things like a solid plan & deep research with which you will be able to design a good UI/UX to enhance your app. Some of the design centric companies like Apple, Starbucks & Target have robust design cultures & invest heavily on their UI/ UX design & often use a UI UX design agency to help them do so. Their culture shifting success is proof of how crucial UI/UX is.

Our experts at Tekssquare will help you migrate off of Zendesk, Service Now, Five9, Nice inContact & more such solutions with zero loss of your data. We will help protect the integrity of your data & help you see immediate business impact. We will help tailor Service Cloud to meet all your needs & help you solve all of your pain points, help ease flow of work, automate processes & handle complex routing to transform your agent efficiency. Service Cloud will make it easy for you to build connections with every customer across multiple channels & on any device.

We will implement Service Cloud for your business in a couple of weeks or a few months. It all depends on the size of your business & the scope of the project. We will take our time to do our expert work while also being efficient in order to deliver high quality results. Since Service Cloud works on a subscription basis & its cost depends on the size of your business & what licenses you decide to buy, you can feel free to contact us to learn more about the cost of Service Cloud for your business by calling us or by emailing us.

Since size does not fit all when it comes to Service Cloud, it is crucial to tailor the tech to meet your business goals as each company is different. This can be done by experts at Tekssquare who know the in & out of Service Cloud. Also, the ideal Service Cloud partner is highly informed & experienced in all aspects of Service Cloud & will outdo an internal team & tailor the platform to suit your needs & will help you to best use the value of Service Cloud. Working with a certified consulting partner like us will guarantee that the whole process is stress free & smooth.

An out of the box solution is a standard package from Service Cloud with set functions. It is easy & ready to use right out of the box. It can’t be coded or customized much & has usual objects & configurations. It also offers a ton of solutions for all no matter your industry or the size of your business. It covers all aspects of user relationships like its sales, service or marketing, so you do not have to waste time or money on software or hardware framework. You can begin to raise productivity & grow your business via its full custom editions such as Essentials, Professional, Enterprise or Unlimited.

A QuickStart is the most budget friendly & the best route to fast track your business to access Service Cloud’s benefits. It consists of a fast track deployment, basic system framework & set up, data migration & needed training. It is best for a small business that looks to get started with Service Cloud fast & efficient for a single group of users. We offer this package for Sales Cloud, Service Cloud, customer communities & Marketing Cloud. To learn more about this, reach out to us via call or email.

Tekssquare is a certified Service Cloud consulting partner. In other words, we are not owned by Service Cloud but we partner with Service Cloud to help businesses adopt its products & tailor it to their specific needs. We offer expert services to deploy, train & support your staff to get you familiar with the software. We also develop our own unique, custom solutions on the Service Cloud platform to meet your specific needs like Voicemail Drop.

At Tekssquare, we have our own team of expert architects & developers who can build custom solutions within Service Cloud based on your specific needs. Also, we offer training & support for your team so that they can get familiar with the products. This will help you get the most out of the Service Cloud experience.

Service Cloud is a well known full feature CRM that offers a wide variety of solutions for sales, service, marketing & much more. It can be customized & scaled at will to meet the needs of businesses of all sizes. With over 20 years in this field, it still persists to make awesome tech such as block chain & AI that is easy to use for all. It also offers clients the access to its vast App market place that will make installing third party integrations a piece of cake. Also, it offers a free online site called Trailhead that has modules & videos to help you learn to use the platform well.