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Salesforce – Service Cloud

Level up profits & reduce costs by automating service processes

Service cloud is a CRM platform & a cloud based engine that you can use to offer service & support to your clients. It is also used to support customer service agents & increase the efficiency of the workflow. We work to take your service experience above & beyond.

01. Contact center management made

Easy & Simple

Your entire contact center can be managed with a single platform & a single console that is capable of handling it all. You can use Einstein AI to do common, repeated tasks & reduce the work load of your agents. AI based knowledge offers your agents with the needed solutions to guide them in real time.

Increase the technical efficiency of your contact center & reduce the no. of systems needed to work on a day to day basis. It will also help you scale down your tech stack.

02. Uplift your customer experience

To Another Level

Lift your customer service ratings. Your customer service experts can provide excellent service all the while handling a lot more customers at the same time with the help of Service Cloud. Know more about your customers & know what they need even before the communication begins.

You can now offer easy, fast & precise support via multiple channels to your customers via SMS, AI powered live chat, Voice etc. Help your customers be self-reliant with self-service options.

03. Boost work efficiency by

Guiding your Agents

With the use of Service Cloud you can reduce your Average Handle Time (AHT) & Average Speed of Answering (ASA) by a great deal. Help your agents provide great service & resolve issues in a fast & efficient manner with the help of Omni channel & automation tools.

You can have access to call logs & performance metrics to gain deep understanding of your agent’s strengths & weaknesses, make analysis backed by data & identify if there is room for improvement.

04. Automate the process of

Duplicate Ticket Merging

With the help of Service Cloud you can now merge all the tickets or customer service inquiries you receive across multiple channels like call, chat, email, etc. into one simple database & sends it to the right agent based on their expertise & the priority of the ticket.

By merging any duplicate tickets, Service Cloud levels up the work efficiency of the team, paves way for a good resolution & helps prevent multiple customer service agents from working on the same case.

05. Cut down labor with

AI driven service

Salesforce’s Einstein AI is used by Service Cloud to segregate the issue requests & forward it to agents depending on the area of their expertise. With Einstein AI, an agent’s work load is reduced a lot which in turn helps improves efficiency, improves your customer’s experience & cuts down the labor costs.

Einstein AI also analyzes the patterns of customers using your self-service options, handles routine customer service requests, does common, repetitive tasks & takes care of basic authentication requests.

Enhanced customer service experience at a fraction of cost

We help you centralize customer data & enable service agents to access a 360-degree view of each customer's history, preferences & previous interactions. This empowers agents to deliver personalized support which leads to increased customer satisfaction & loyalty.

Service Cloud is built with flexibility at its core

The functionality of Service Cloud is reflected in its flexibility which allows seamless integration with other Salesforce products & third-party apps. This will help you to create a customized & integrated ecosystem tailored to your specific needs.

This integration capability helps you in building end-to-end customer service processes across your entire company, ensuring a cohesive & consistent customer experience.

We scale up or down as your company changes

Since Service Cloud is a cloud based platform, it is made to scale with the changing needs of a company. As a result, you can add or remove users, features & modify resources as you grow without the need for significant infrastructure changes.

This feature will especially resonate well if you are a company experiencing rapid growth or seasonal fluctuations in customer support demands.

Want to work with us to grow your business? Reach out now!